Support
Director of Pubs and Brewing
and Brewing
How can I help you?
I am very happy to help wherever I can. I am also keen to visit with you in your pub. If you have one of our cask ales available, I may stay a little longer.
Area Business Managers
Manager
How can I help you?
I lead the relationship that you have with Daniel Thwaites. Whilst I may not be able to do everything for you, I can certainly point you in the direction of someone who can help. I cover the pubs in Blackburn, Burnley and Birmingham.
Manager
How can I help you?
I lead the relationship that you have with Daniel Thwaites. Whilst I may not be able to do everything for you, I can certainly point you in the direction of someone who can help. I cover the pubs in Greater Manchester.
Manager
How can I help you?
I lead the relationship that you have with Daniel Thwaites. Whilst I may not be able to do everything for you, I can certainly point you in the direction of someone who can help. I cover the pubs in North Lancashire, North Yorkshire and Cumbria.
How can I help you?
I lead the relationship that you have with Daniel Thwaites. Whilst I may not be able to do everything for you, I can certainly point you in the direction of someone who can help. I cover the pubs in Blackpool, Preston, Wigan, Cheshire and The Wirral.
Manager
How can I help you?
I lead the relationship that you have with Daniel Thwaites. Whilst, I may not be able to do everything for you, I can certainly point you in the direction of someone who can help. I cover the pubs in the majority of Yorkshire, East Greater Manchester and North Leicestershire.
Support Teams
Food Support
How can I help you?
With my varied experience in kitchen operations (from paperwork to the plate), I can support with everything from getting you ready to start a food offer to food safety audits, due diligence paperwork, supplier contacts, crockery, disposables and kitchen equipment, LKN and food waste reduction.
Manager
How can I help you?
Having been in the food industry for almost 25 years, I can help with all things food, including menu writing, formatting and printing, support with recipe costing, food safety issues and support, food safety training, supplier contacts, crockery, disposables and kitchen equipment and food waste reduction.
Drinks Support
Manager
How can I help you?
I can support and advise on anything related to your drinks offer, including – but not limited to – drinks ranging (draught, wine, spirits, softs, everything!), producing drinks menus, pricing, new drinks recipes, and more.
How can I help you?
I offer guidance and training on all aspects of the bar for yourselves and your teams, ranging from merchandising and perfect serves to cellar management and maintenance.
Marketing & Social Media
Manager
How can I help you?
I can support you with anything related to marketing and driving sales, be it help with planning activity and events, promoting and advertising, deep-dives into your customer demographics, ways to target different audiences…and much more!
Executive
How can I help you?
I can support you with anything related to building your online presence, from creating clean, user‑friendly websites and capturing photography, to developing your social media skills. Whether you need help shaping your look and feel, improving engagement, or creating social media graphics… I’m here to help with all of it!
I support our pubs through Customer Relationships Management and communications. Each month, I share a tenant email highlighting key dates, marketing opportunities and updates from our support teams. I also look after Thwaites Zone and manage regular consumer marketing emails to the Thwaites database, promoting your pub and keeping consumers coming back.
Recruitment
How can I help you?
I will support you through the journey of taking a pub from initial meeting to takeover day. I can advise on your staff recruitment and retention, training and will guide you through the complete process of taking a tenancy. I like to stay in touch and will call into your pub to say hello when I’m in the area.
How can I help you?
I can help you complete all of the relevant documentation required to take a tenancy with us. This could be for your first pub, your second pub with us or you may refer someone to us and receive a referral bonus (subject to T&Cs).
Head Office
How can I help you?
The Customer Contact team can help with anything from placing your beer order, stock and logistics, promotional deals and can point you in the right direction for support, should you require it. I oversee our cask ale category and work closely on our seasonal range of ales, am very passionate about cask ale and even dual present at ‘meet the brewer’ events with one of the brewing team.
How can I help you?
I am the admin support for all things pub related. Working with area business managers and the wider support team, I maintain accurate records, document management as well as scheduling and communication assistance. Also for our managed properties, I deal with issues relating to both kitchen and bar equipment.
How can I help you?
The brewing team can help with anything regarding the brewing of our core range & seasonal beers.
If it’s a brewery tour or a brew day, we are at hand to help explain the brewing process from grain to glass, Cheers!